San Mateo, CA – September 2024: Freshworks Inc. (NASDAQ: FRSH) announced the appointment of Murali Swaminathan as its new Chief Technology Officer (CTO). In his new role, Murali will spearhead Freshworks’ technology strategy, driving its global engineering and architecture teams to elevate employee and customer experience solutions. Reporting directly to Chief Executive Officer and President Dennis Woodside, Murali joins Freshworks at a time of strategic growth and innovation.
Murali Swaminathan brings over 30 years of extensive experience in software engineering and management. Before joining Freshworks, Murali served as Vice President of Engineering at ServiceNow, where he oversaw the development of their IT Service Management (ITSM) and Strategic Portfolio Management (SPM) products. Under his leadership, these products were adopted by thousands of customers globally and generated billions in revenue.
At Freshworks, Murali will lead efforts to develop high-quality, scalable, and secure products. His appointment reinforces Freshworks’ commitment to delivering AI-powered solutions that drive efficiency and enable mid-market and enterprise customers to compete globally.
“We’re excited to have Murali join our talented engineering team,” said Dennis Woodside, CEO of Freshworks. “His experience aligns perfectly with our mission to deliver rapid impact through AI innovation, and his leadership will help us become the platform of choice for businesses globally.”
During his tenure at ServiceNow, Murali played a pivotal role in building modern application architecture for ITSM and SPM products, cementing ServiceNow’s position as a market leader in enterprise technology. Prior to that, he held senior roles at Recommind (now OpenText) and CA Technologies (now Broadcom Inc.), contributing to advancements in enterprise software solutions.
Murali holds a master’s degree in Software Engineering Management from Carnegie Mellon University and a bachelor’s degree in Electronics and Instrumentation from Annamalai University, India.
“It’s a fantastic time to join Freshworks as we aim to grow into a multi-billion-dollar software company,” said Murali Swaminathan. “Our engineering and architecture teams are key to this mission, and I’m excited to drive innovation that aligns with our customers’ evolving needs.”
About Freshworks:
Freshworks Inc. (NASDAQ: FRSH) provides businesses with AI-powered customer and employee experience solutions. Headquartered in San Mateo, California, Freshworks serves over 68,000 customers worldwide, including brands such as American Express, Bridgestone, and Sony. With a focus on increasing efficiency and productivity, Freshworks empowers companies of all sizes to delight their customers and employees alike.
Visit www.freshworks.com for more information.
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